Amazon's gets Savvy About Smart Home Setup with On-site Techs

Posted July 11, 2017

Amazon declined to comment on Recode's story, but job listings for "field technicians" in Hoboken, Miami, Houston and Las Vegas show that a major expansion of the service is in the works. Services account for about 5 percent of revenue at Best Buy, which acquired Geek Squad more than a decade ago to help solve customers' technology problems. These new full-time Amazon employees will do everything from assist clients in the device purchasing process to setting up heating and cooling systems, home entertainment centers, and home security systems.

The installations require a fee and both services are now only available in seven markets on the West Coast: Seattle, Washington, Portland, Oregon, San Francisco, San Diego, Los Angeles, San Jose and Orange County, California. The Amazon technician will also test your home's Wifi network, and demo products according to your stated needs. Now, Amazon wants to add being on your doorstep and in your home to that long, and growing list.

According to Amazon's website, the company's "Smart Home Consultation" allows customers the chance to pick specific in-home appointment times with an Amazon expert. Best Buy's Geek Squad offers a wide range of services including smart home installation, appliance repairs and wearable technology support. They also provide tech support and fix services for PCs. Amazon is also offering paid installations of "smart home" gadgets like Ecobee thermostats that respond to Alexa voice commands.

Samsung expected to post higher profit than Apple for the first time
His father Lee Kun-hee also has shown no signs of recovery since being hospitalized in May 2014 after suffering a heart attack. Samsung indicates they expect 14 Trillion KRW ($12 Billion USD) in profit and 60 Trillion KRW ($52 Billion USD) in sales.

Being able to control your smart home with Alexa is one of the device's key use cases, but one that can be confusing for less tech-savvy users due to the setup and configuration still required.

If Amazon sinks its teeth into this business, it may drive customers to buy products from Amazon instead of from a Best Buy. That leaves Apple's HomeKit as the odd man out, at least for now. While you might not need these services yourself, they could easily pad Amazon's bottom line if they become a regular part of its catalog. When Amazon workers start entering people's homes, it could open the flood gates to plenty of other business opportunities.